How can the status in Jira Service Desk be automatically updated once the created linked issue is in

Boquiren Trina Marquez

A customer reported a bug in Jira Service Desk and a linked is created automatically.  How can the status in the service desk be updated automatically?

 

Thanks.

Tansu Akdeniz

Hi @Boquiren Trina Marquez ,

Welcome to community.

There is an "Automation" section in JSD project. You can use "A linked issue is transitioned" function. So that, when linked is transitioned, service desk ticket is automatically updated.

Please check this KB.

• https://confluence.atlassian.com/servicedeskcloud/automating-your-service-desk-732528900.html

Regards