Setting issue priority for email based requests

Question

Hi everyone,

How can I let the customer set the issue priority while creating an issue via email?

There apparently has been this kind of possibility in desktop version. However I'm using cloud and I have the same problem as Tomasz Fruba described in the comment below answer in the following discussion.

https://community.atlassian.com/t5/Questions/Configure-issue-priority-based-on-email-priority/qaq-p/76255

This looks for me as a very basic functionality, but I don't see any possibility like this.

Thanks in advance.

Michal

Angélica Luz · Answer

For Jira Service Desk Cloud we have a feature request suggesting the implementation of this functionality:
- https://jira.atlassian.com/browse/JSDCLOUD-1393
Please, click on vote and watch to receive updates about the feature.

Michał Kuls · Answer

Why can't it work like described for Jira Server - that email priority is transfered to issue priority?

Regards,

Michal

Angélica Luz · Answer

Hi Michał,

For tickets created by email, customers can only add the summary, description and attachments. For now, only summary and description can be set as required and any other field must be optional since customers can't select options for other customs fields through email. The priority for emails will be the default (Jira settings > Issues > Priorities).

Regards,
Angélica