nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

trigger with low rating in customer satisfaction survey

Coco _El mejor_

I want to create a new automatic rule to trigger a notification if someone rate the process as a bad service (1-star, for example). I found plugins which creates better automation rules, but it doesn´t meet my requirements.

Any idea? Did someone have the same need?

Accepted answers

Angélica Luz

Hi Agustin,

Currently, it's not possible to get information from the satisfaction survey results to send a notification to customers. Our CSAT is very limited, there is not much configuration we can make.
We have a feature request suggesting the implementation of this ability:
- https://jira.atlassian.com/browse/JSDCLOUD-4156
Please, click on vote and watch to receive updates about the feature.

Regards,
Angélica

All comments

Angélica Luz

Hi Agustin,

Regards,
Angélica

Coco _El mejor_

I made it with Automation for Jira! Thanks anyway.

Here is the link with the answer using the plugin:https://community.atlassian.com/t5/Marketplace-Apps-questions/Request-for-Trigger-Satisfaction-Survey-completed/qaq-p/1066703#M55315

Regards,

Agustín.-

Angélica Luz

That's awesome!
Thank you very much for sharing the resolution.

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