Hello!
The question is:
if user has only Jira Core license, can this user create Service Desk issues (jira?
I didn't find the concrete answer in documentation and in Atlassian Community - can such
users do it or can't do it.
In this article https://confluence.atlassian.com/jiracoreserver080/jira-applications-overview-967898635.html table says that for Jira-Cloud users can create, for server - can't.
I've tested this case in my Server Jira Core + Jira Server:
1. took user which in grop jira-user
2. changed next permissions (allow this user to) in Jira Service Desk Project - browse project, create issue, make transition.
3. login in Jira as this user
As result, this user:
1. haven't got access to Jira Service Desk (has no license to this application)
2. can browse SD project - according to documentation
3. can create issue in Jira SD project
4. can't transition issues - according to documentation
5. can't add external comments (only internal) according to documentation
6. can't see JSD features, such as SLA's - according to documentation
So, it seems this experiment says that users without JSD license can create JSD issues,
despite what the table from the link below says.
Unfortunately, I can't be sure about this case since didn't find the answer in documentation
(except table from link).
Please, help me to clearify this qusetion.
