How can i add a column for the Organization to the All Open Issues screen, and other issues trackin

Andy Lynn

How can i add a column for the Organization to the All Open Issues screen, Unassigned Issues Screen, and the waiting for Customer? 

 

We have a support project setup and an organization would be a client, and each organization would have customers assigned to it. Therefore we want to be able to view by organization to see which organization have issues that have been assigned or have not been assigned etc.? Is it possible for us to add this field to different screens?

 

Would want to be able to assign the Organization column here. 

 

 

 

Cody Stevens

Hey @Andy Lynn 

If I am understanding you correctly, you are wanting to add a column to your queues that show the organization the customer is in.

 

If thats correct, follow the steps below to do this.

1. Click the 3 dot menu at the top right 
2. Select Edit Queue 
   
   If you do not see this option, then you need to have your project administrator either grant you project admin rights or make the change him/herself. 
3. Once you are editing the queue, select the columns section and type in organizations 
4. Press enter to add the column