nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Why are my Knowledge Base Articles Restricted?

unknown

I am not sure what i am missing to make my Knowledge Base Articles available.

I created a Space in Confluence and connected it to my Service Desk.

I made the Knowledge Base visible for Customers in Service Desk.

But i still get the Message that the Articles are restricted and can't be seen by Customers.

The Articles are not restricted either.

What am i missing?

Thanks

Best Wishes

Michael

Accepted answers

Bryan Trummer - ReleaseTEAM

Hi Michael,

Not sure if this will resolve the issue but you may want to take a look at this article.

https://itops-testing-cdn.atlassian.com/jirakb/in-jira-service-desk-knowledge-base-articles-have-a-red-padlock-for-certain-users-and-cannot-be-shared-902497388.html

All comments

Bryan Trummer - ReleaseTEAM

Hi Michael,

Not sure if this will resolve the issue but you may want to take a look at this article.

https://itops-testing-cdn.atlassian.com/jirakb/in-jira-service-desk-knowledge-base-articles-have-a-red-padlock-for-certain-users-and-cannot-be-shared-902497388.html

unknown

Hallo @Bryan Trummer - ReleaseTEAM ,

It seams it was a Sync mishap.

Thanks for the Link. I was looking for something like that, but couldn't find it.

Best Wishes

Michael

Bryan Trummer - ReleaseTEAM

Glad it was able to resolve your issue.

Debra Graham

@Bryan Trummer - ReleaseTEAM - that link you provided no longer works.

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