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Using Custom Fields in automation

Robin Stemmers

Hi All

As a newbie, I am trying to include a variety of custom fields we created into a basic send email automation.

Under Automation on Jira Cloud

Trigger - Approval Completed

Then do this: Send Email to reporter (example - myself)

So the standard variables work

I don't have access to additional tools or plugins

Is there a simple way to pull in this custom field information

Support Team is the field name

The custom ID is 10051

Sample

Result

Accepted answers

All comments

Bryan Trummer - ReleaseTEAM

Hi Robin,

You may want to try ${issue.customfield_10051}. This may pull that information for you in the email.

Robin Stemmers

Hello Bryan

Thanks for the feedback. I have tried that before and it didn't work.

I tried it again now - incase i did something wrong - i still don't get the information

it appears as follows in my email

Bryan Trummer - ReleaseTEAM

Hi Robin,

Sorry that didn't work. I was hoping that maybe one of those two items would work. It seems that this is something that is not supported at this time from what I can tell.

Robin Stemmers

Do you have any other suggestions?

praveen jaiswal_lrlvmg

Jira has support for using custom fields in Automation rules. I had created a custom field QA and I tried trigger of 'Any update of the field' along with action Send email to QA.

It is working nicely. You may wish to google and make the email look better by including URL , issue key etc.

Hope this helps.

Vaibhav_Bali

How did you do this?

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