Add "Request participant" field in Help Center Portal on the new issue Form

Question

I try to add the field "request participant" to a Request Type form in the Help Center Portal.

When I click on "+ Add a field " button in the "Request types" setting page the field "Request Participant" is not an option.

Suggestion?

Thanks

Matteo

Sandesh Shetty_fb9ccd · Accepted Answer

@Matteo Fattore

You can't add request participant field to customer portal.

JIRA Service Desk customer can still add Request Participant once the issue is created. To do that, user just need to create the request, click on "Share" then type the desired email address of the user that he wants to share the request.

or You can include request participants in an organization also

for more info. about organization check this https://confluence.atlassian.com/servicedeskcloud/blog/2016/09/group-customers-in-organizations