Project report error

Question

While I was trying to generate a report of the project below error occurred. Pls assist.

error as below

encountered a "403 - forbidden error while loading this page. you are not allowed to get a result set of more than 5000 results. A current search returns 51000 results.

laknath · Answer

found the solution -

System > General Configuration > Advanced > jira.search.stable.max.results). Adding this flag (jira.search.views.default.max=1000) to jira-config.properties in JIRA's Home is ignored by the application

laknath · Answer

I am not asking time tracking thing.  I am asking about a helpdesk issues

Andrew_g4chs4 · Answer

Are You mean 'Time tracking report'? It work if reduce of the count set? What in 'Application Data7\JIRA\log\atlassian-jira.log' ?

B.R.