About half of the tickets in the “Open requests” show a status of “DONE,” however, they still appear in the “Open Request.”
Is there any way these tickets can be moved to closed requests?
I'm not sure but am assuming that "Open requests" and "Closed requests" are columns in a board? You need to ensure the Resolution is set when and issue is moved to Done.
Hi @Tarun Bhola ,
an issue is closed, if a resolution is set. Make sure, you give the user the chance to set a resolution with a transition view in your workflow (or set one automatically), if you close an issue.
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