Delete issue failed

Question

Hello Support,

we are not able to delete any issue in our JIRA and sorting in Backlog also not able.

We have installed some Plug-Ins like BigPicture, R4J, T4J, ...

And we also moved the jira server from an further instance with the import function at installation guide.

I also checked the "Global Rank". But that`s not the problem.

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Entschuldigung, wir hatten technische Probleme während ihrer letzten Aktion.

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Technische Details

Verweisnummer des Protokolls: 875001a0-8ccf-4392-9dc6-738da0ae3f2c

Ursache

Verweiser-URL: http://10.13.6.36:8080/secure/RapidBoard.jspa?rapidView=8&view=planning&selectedIssue=PCMK-35

com.atlassian.greenhopper.manager.lexorank.LexoRankIntegrityException: Expected exactly 2 rows; the maximum marker row and the lowest ranked row for rank field[id=10005]

com.atlassian.greenhopper.manager.lexorank.LexoRankIntegrityException: Expected exactly 2 rows; the maximum marker row and the lowest ranked row for rank field[id=10005]
	at com.atlassian.greenhopper.manager.lexorank.LexoRankDaoImpl.getMaximumMarkerRowAndPreviousRow(LexoRankDaoImpl.java:399) [?:?]
	at com.atlassian.greenhopper.service.lexorank.LexoRankOperation.rankInitially(LexoRankOperation.java:165) [?:?]
	at com.atlassian.greenhopper.service.lexorank.LexoRankOperation.execute(LexoRankOperation.java:114) [?:?]
	at com.atlassian.greenhopper.manager.lexorank.LexoRankManagerImpl.performRankOperation(LexoRankManagerImpl.java:300) [?:?]
	at com.atlassian.greenhopper.manager.lexorank.LexoRankManagerImpl.getRankOrRankInitially(LexoRankManagerImpl.java:86) [?:?]
	at com.atlassian.greenhopper.customfield.lexorank.LexoRankCFType.getValueFromIssue(LexoRankCFType.java:121) [?:?]
	at com.atlassian.greenhopper.customfield.lexorank.LexoRankCFType.getValueFromIssue(LexoRankCFType.java:29) [?:?]
	at com.atlassian.jira.issue.fields.ImmutableCustomField.getValue(ImmutableCustomField.java:350) [classes/:?]
	at com.atlassian.jira.issue.managers.DefaultIssueDeleteHelper$DeletedIssueEventData.collectCustomFieldValues(DefaultIssueDeleteHelper.java:288) [classes/:?]
	at com.atlassian.jira.issue.managers.DefaultIssueDeleteHelper$DeletedIssueEventData.<init>(DefaultIssueDeleteHelper.java:275) [classes/:?]
	at com.atlassian.jira.issue.managers.DefaultIssueDeleteHelper.deleteIssue(DefaultIssueDeleteHelper.java:120) [classes/:?]
	at com.atlassian.jira.issue.managers.DefaultIssueManager.deleteIssue(DefaultIssueManager.java:723) [classes/:?]
	at com.atlassian.jira.issue.managers.RequestCachingIssueManager.deleteIssue(RequestCachingIssueManager.java:232) [classes/:?]
	at com.atlassian.jira.bc.issue.DefaultIssueService.delete(DefaultIssueService.java:402) [classes/:?]
	at com.atlassian.jira.bc.issue.DefaultIssueService.delete(DefaultIssueService.java:378) [classes/:?]
	at com.atlassian.jira.web.action.issue.DeleteIssue.doExecute(DeleteIssue.java:23) [classes/:?]
	at webwork.action.ActionSupport.execute(ActionSupport.java:165) [webwork-1.4-atlassian-30.jar:?]
	at com.atlassian.jira.action.JiraActionSupport.execute(JiraActionSupport.java:63) [jira-api-7.13.0.jar:?]
	at webwork.interceptor.DefaultInterceptorChain.proceed(DefaultInterceptorChain.java:39) [webwork-1.4-atlassian-30.jar:?]
	at webwork.interceptor.NestedInterceptorChain.proceed(NestedInterceptorChain.java:31) [webwork-1.4-atlassian-30.jar:?]
	at webwork.interceptor.ChainedInterceptor.intercept(ChainedInterceptor.java:16) [webwork-1.4-atlassian-30.jar:?]
	at webwork.interceptor.DefaultInterceptorChain.proceed(DefaultInterceptorChain.java:35) [webwork-1.4-atlassian-30.jar:?]
	at webwork.dispatcher.GenericDispatcher.executeAction(GenericDispatcher.java:225) [webwork-1.4-atlassian-30.jar:?]
	at webwork.dispatcher.GenericDispatcher.executeAction(GenericDispatcher.java:154) [webwork-1.4-atlassian-30.jar:?]
	at com.atlassian.jira.web.dispatcher.JiraWebworkActionDispatcher.service(JiraWebworkActionDispatcher.java:138) [classes/:?]
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:742) [servlet-api.jar:?]
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:231) [catalina.jar:8.5.32]
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) [catalina.jar:8.5.32]
	at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52) [tomcat-websocket.jar:8.5.32]
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) [catalina.jar:8.5.32]
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) [catalina.jar:8.5.32]
	at com.atlassian.jira.web.filters.JiraLastFilter.lambda$doFilter$0(JiraLastFilter.java:39) [classes/:?]

Andy Heinzer · Answer

Hi Tobias,

I am afraid our support offerings for Community support do not extend to that level.

However, after translating your message, I am confident that this error has the same cause as the first error.

You could follow the resolution steps in #4 here to correct this.  After you do that, you would need to start Jira again and reindex in order to be able to rank issues and delete these issues then.

Is there some other concerns with following those steps?  It should help resolve these problems.

Andy

Tobias Hinz_zukqe7 · Answer

Hi Andrew,

backup version was 7.10.2

new server: 7.13.0

Steps in Resolution #4 not done, yet.

Other error occured also in our jira: Also in new and imported projects

- Sorting issues in backlog Error message:

Jira Software kann keine Ränge zuweisen. Dieses Board wurde vor Kurzem für die Verwendung des Rangfeldes konfiguriert. Das System muss neu indiziert werden, bevor Sie Vorgängen einen Rang zuweisen können. Bitten Sie Ihren Administrator, eine manuelle Neuindizierung vorzunehmen.

- Switch issue to another project also not possible. Error Message:

Verweiser-URL: http://10.13.6.36:8080/secure/MoveIssueUpdateWorkflow!default.jspa?id=11064&assignee=null

com.atlassian.greenhopper.manager.lexorank.LexoRankIntegrityException: Expected exactly 2 rows; the maximum marker row and the lowest ranked row for rank field[id=10005]

Is it possible to have a look via remote at our system?

Andy Heinzer · Answer

Hi Tobias,

It is possible that this import caused an upgrade to happen, and in turn if that upgrade task failed in one or more ways, it could have caused this behavior.

* What version of Jira was the backup taken from? 
* What version of Jira was the backup restored to?

Depending on the answer to those questions, it might have been necessary to first upgrade Jira to an intermediate version before going to the latest version to make sure that the needed upgrade tasks can be run against your data.

You could still try to the steps in Resolution #4 here to insert the markers for this rank field manually.  However following this approach would likely give up on any existing rank data you might have had in Jira.   If that is not a concern then you can try the steps in #4 and substitute your rank id field value of 10005 where that example uses the 10900 value.

If the rank data is important here, then we will probably want to first understand the backup/restore steps here and perhaps first try to upgrade that data to another version first.

Andy