Is there a way to send notification on customers rate on jira service desk?

Jeff Santos_k2jdal

I want to notify some people when a customer rate the issue with less than 3 stars in jira service desk.

 

Is there a way of doing it natively?

 

Thanks in advance.

Jack Brickey

I was looking for a way to do this using automation but not sure if it is possible since there isn't a trigger for when the customer actually submits their satisfaction. You can play w/ it and see though. Certainly you can use the JQL of "satisfaction < 3" as the 'if' condition.

Otherwise I would set up a filter and run it as a subscription say daily, e.g.

project = myproject and satisfaction < 3 and resolutiuondate >= startofday()

you can tweak to meet your needs. the date component will be important to not report on the already reported.