Set reporters access to view and edit own tickets only

Question

Hello,

Was wondering how to set reporters access to view and edit their own tickets only in 1 project. I have created issue security schemes, but cannot assign it to my project in service desk.

Any help/advise would kindly appreciated.

Thank you,

Uri

Angélica Luz · Answer

Sure, you can open the organization and when you hover the mouse over their names, you will see an X on the right side. When you click on the X it will remove them from the organization and they will show on the customers' list.

Uriel Flores · Answer

Ah I see. Is there a way to remove a user from an existing organization without deleting their account?

Thanks,

Uriel

Angélica Luz · Answer

Thank you for the details. 
I meant users because the only way to restrict reporters to see specific tickets is by giving them access to the instance, in this case, making them internal users.

When a customer is added to an organization, they will always have the option to open a private or a shared request, it's not possible to disable this option.
If you don't want them to share, the only way is by removing them from the organization.

We have a feature request suggesting the implementation of the ability to disable this field:
- https://jira.atlassian.com/browse/JSDCLOUD-4382
Please, click on vote and watch to receive updates about the feature.