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Restrict access to tickets/issues

Lukasz Tymczak

Hi,

I have recently created a project on Jira called 'Internal Service Desk' I am planning to use it for documenting internal service requests within my company.

Users will need to contact me directly with their request, then I will create a ticket/issue and description of the task within that project.

I wish to be able to assign some of the Jira users (either these who requested assistance or management) to some tickets (but I don't want them to have access to other tickets).

Currently I have set the project accessibility to 'Limited' (I don't want people to be able to add tickets but I want them to be able to add comments).

The problem is that when it is set to 'Limited' everyone within the company can access and view the tickets, I would prefer to have their access limited to the tickets in which I tag them only.

Example:

User A asks for a new laptop. I create an issue and tag that user so she/he can assist me with any further queries.

At the same time User B ask for assistance with software on their PC. Another ticket created and user B is tagged.

Currently users can see both tickets (also users not tagged within these tickets).

If I set the project to 'Private' - users can't see the tickets but I also can not assign them on the tickets (I need to add them to the project which in result open their access to other tickets).

My Question:

Is there any way of having a project which is by default closed to users, but where I can assign users to have access to particular tickets ONLY?

Accepted answers

John Funk

Hi Lukasz,

I would like the user as the Reporter on the issue and then restrict the project with issue level security where the Reporter = currentUser

I hope that helps.

All comments

John Funk

Hi Lukasz,

I would like the user as the Reporter on the issue and then restrict the project with issue level security where the Reporter = currentUser

I hope that helps.

Lukasz Tymczak

Hi John,

Thanks for the suggestion I am going to test this!

Sorry for n00b question - where I can restrict the project with issue level security?

I have only the following settings in my project:
Should I access the Jira settings and amend it there? I tried to locate these settings there but I was unable - It might have something to do with the fact that it is a 'Next-gen Project'?

John Funk

Hi Lucasz - yes, it is very much because it is a Next gen project.

One other solution is to create a board with a filter that includes something like this:

project = "Internal Service Desk" AND reporter = currentUser()

See if that works for you. It will not prevent the user from seeing issues if they were to do a search by creating a filter, but the board would only show them their stuff.

Not sure if Next-gen will be adding Issue level security or not - that is the only way to prevent a user from seeing an issue no matter how they search.

John Funk

Oh, by the way, I create a second board that does not have the restriction of the reporter part so I can see all issues. But then I only share that filter with the Administrators group. :-)

John Funk

Translated Diallo's question to English using Google Translate:

Hello I use Jira software, I create a project for managing the activities of all employees of the management. Is there a way to have a project closed down by default to users, but I can ONLY assign users access to particular tickets?

And my response:

Hello Diallo - Welcome to the Atlassian community! For a user to see issues with a project, the user must have the Browse project permission in the Permissions Scheme associated with the project.

They must also have the Assignable User privilege to have problems assigned to them. But this same user must first have Browse Project privileges.

ahmed_nasr

Jojin

Thank you John,

We had similar requirement and tried adding restriction under Permission Scheme used on the project

For Browse Project > grant permission to 'Current assignee' and 'Reporter'

Now only the Assignee and reporter can view the issue. Restrict Issue level permission.png

John Funk

Hi @Jojin - It is better to create a new question so that more people can see it and can provide answers tailored to your needs. Feel free to tag me on it if you want.

But quickly, yes, what you have will only allow the Current Assignee or Reporter and any Project Administrators to see any issues on the project.

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