Is it possible to create a new issue on another project when an issue is created

Question

The use case of my ask is that when a ticket gets created say in project A, tasks or stories get created on project B or C. The ticket of project A will be trigger to create these tasks/stories.

Is it possible with automation without an Add-on?

If not then is it possible to create tasks on same project and then move to the other project via automation?

tazeenn · Answer

Hi @Sloan N_ B_ ,

I tried this on my service desk but "create issue" is not at all appearing in the action drop down

Is it specific to a JSD version?

tazeenn · Answer

Hey Nik,

Yes I do have service desk. Let me check the link you shared and see if that could work. Thanks a lot!

Sloan N_ B_ · Answer

Hi Tazeen

It can work if you have Jira Service Desk, see this article: https://confluence.atlassian.com/servicedeskcloud/blog/2017/12/automatically-create-linked-issues-from-new-requests

Else you would need something like Automation for Jira, Scriptrunner or Utilities for Jira. You can find them in the Marketplace.

Cheers
Niklas