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Is there any way to display the Assignee on an Issue in the Request Portal?

dan_q37zk8

When I try to add the Assignee field to the Request form through the Request Types menu, it says that the field cannot be shown.

Are there any known workarounds for this? I don't want customers to be able to edit or input anything for the field, but I would like them to know who is working on the Issue.

Any ideas?

Accepted answers

Jack Brickey

Dan,

You cannot add fields to what is displayed for existing tickets. So even if you could add to the create issue form, which you cannot, it would not show in the list of issues.

Boyan Angelov _Nemetschek Bulgaria_

Hi,

There are apps that can do that, one that we created - Advanced Portal Reports - can show a report with any issue field on the portal, also the Customer can sort, export to CSV, etc.

Regards,
Boyan

All comments

Jack Brickey

Dan,

You cannot add fields to what is displayed for existing tickets. So even if you could add to the create issue form, which you cannot, it would not show in the list of issues.