nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Inactive Atlassian users can't send requests via email

Lara Isak

Hi!

We have an issue where we don't receive tickets sent via email by inactive Atlassian users.

Mail audit log says - Failure - "Current user is not active"

Our JSD is set up so that anyone can send a request without logging in (apparently except for the inactive Atlassian users)

Is there a way to get notified when an email fails to get transferred into a ticket or when an user becomes inactive?

Thanks and kind regards,

Lara

Accepted answers

All comments

Jack Brickey

Correct. Inactive users will fail. I don’t know of any way to be notified. Maybe an addon?

Nic Brough -Adaptavist-

If someone is no longer a user in your system, then you shouldn't be sending them emails anyway! This sounds like correct behaviour to me.

Lara Isak

Thanks for the reply guys!

The thing is that user is still in our system but he/she are not using Atlassian on a daily basis (like Directors, C-Level...).

In their case, their Atlassian account gets deactivate and they're not able to reach us by sending an email request.

Jack Brickey

Understood. The process would need to be something like this:

inactive user attempts to create an issue which fails
inactive user notifies the Jira admin that they no longer have access
admin reactivates account

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

jira-service-desk-cloud

jira-cloud