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Backlog Kanban Board not operating as desired?

Brynn Lieberman

We have instructed our Backlog Kanban Board to hold only Backlog tickets, but upon opening it, it has both Open and Backlog tickets.

Desired outcome: Backlog Board only has "Backlog items" and not open. It should just have tickets that were just created.

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Bill Sheboy

Hi @Brynn Lieberman

Would you please post an image of your board configuration, including which status values are mapped to which columns? That will help in determining what's up. Thank you.

Best regards,

Bill

Brynn Lieberman

Screen Shot 2019-04-04 at 5.19.45 PM.png Screen Shot 2019-04-04 at 5.20.00 PM.png

Brynn Lieberman

@Bill Sheboy you can see that the backlog should have just pending confirmation, but upon opening, it has both that and open

PS we renamed pending confirmation to backlog in our system

Bill Sheboy

Hi @Brynn Lieberman

Thanks for the info. Two more requests to help you:

Would you please post an image of your full column configuration for the board, showing all columns and status mappings?
Would you please go to your backlog view, collapse the Open list using the caret, and then post an image of that view?

Here is what I can observe for what you have provided:

You have not renamed the Backlog status, as it appears on the view
You have moved the status Pending Confirmation to the backlog area.
On boards, the left-most column is "not started work", the right-most is "completed work" and the ones in the middle are "in progress work". If you are seeing your Open status on the backlog view, that may be correct if it is the left-most column; on Kanban backlogs, you drag stuff from "backlog" to whatever your first column is (like you would do for Scrum Sprints) to select work.

The default Backlog status is special, and when you drag it into the Kanban backlog area of column configuration, Kanban boards can then use backlogs like Scrum boards. If you have instead moved another status there I'm unclear what happens. This help page explains this behavior:

info: https://confluence.atlassian.com/jirasoftwarecloud/configuring-columns-764477997.html#Configuringcolumns-enablingkanbanbacklog

Best regards,

Bill

John Funk

Agree with Bill - if you just want to see Backlog tickets in the Backlog space, you should only have the Backlog status there.

Brynn Lieberman

Right. We have just "Pending Confirmation" but for some reason, "Open" also shows up

Brynn Lieberman

Screen Shot 2019-04-08 at 1.24.23 PM.png Attached are the two screenshots you want. It's fine to collapse the open section, but this board is viewed by 500+ individuals and want to make it as easy to view as possible.

Brynn Lieberman

We just want Pending confirmation in the backlog

John Funk

In the Backlog view, it always shows the statuses in the Backlog section of the board along with the first Column on the main board. In your case, that is the Open column. That is why you see those in the bottom section of your Backlog page.

John Funk

I guess, theoretically, you could create a column in the board settings as the first column and put no status in there. The column won't show up on your board since no status is in it. But it might keep Open from showing up in the Backlog. Will experiment with that myself and see what happens.