Can Due Date for a Service Desk issue be set automatically based on the severity of the ticket?

Brian Foy

Looking to automatically set the due date for a service desk issue based on the severity. Is that possible?

Angélica Luz

Hi Brian,

Currently, the automation in Jira only set a fixed date for due date.
We have a feature request suggesting the implementation of such ability:
- https://jira.atlassian.com/browse/JSDCLOUD-6197
Please, click on vote and watch to receive updates about the feature.

As a workaround, you can use the add-on Automation for Jira, where there are more options to set a due date.
There is a free version that you can use to check if it works for your environment.

Regards,
Angélica