nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Installed add-ons can not be displayed. Browser shows RoleBasedPricingDialog is missing

Edwin van Dorland_rstcc1

When we would like to show the installed add-ons, the list of add-ons does not appear. The main content block remains empty.

We are using the path: https://..domain.../plugins/servlet/upm?source=side_nav_manage_addons

In the browser we see the following error appears:

Uncaught Error: RoleBasedPricingDialog missing RoleBasedPricingDialogTemplate
at k (com.atlassian.upm.atlassian-universal-plugin-manager-plugin:upm-requirejs.js:71)
at i (com.atlassian.upm.atlassian-universal-plugin-manager-plugin:upm-requirejs.js:71)
at k (com.atlassian.upm.atlassian-universal-plugin-manager-plugin:upm-requirejs.js:71)
at i (com.atlassian.upm.atlassian-universal-plugin-manager-plugin:upm-requirejs.js:71)
at k (com.atlassian.upm.atlassian-universal-plugin-manager-plugin:upm-requirejs.js:71)
at i (com.atlassian.upm.atlassian-universal-plugin-manager-plugin:upm-requirejs.js:71)
at k (com.atlassian.upm.atlassian-universal-plugin-manager-plugin:upm-requirejs.js:71)
at com.atlassian.upm.atlassian-universal-plugin-manager-plugin:upm-requirejs.js:71

Accepted answers

Dieter Brouckaert

Any progress on this issue?

All comments

Shannon S

Hello Edwin,

Welcome to Community! We're glad to have you.

Taking a look at that error, it seems like UPM might be missing a component.

Could you try reinstalling UPM and see if that resolves your issue? Have a look at Installing the Universal Plugin Manager for that procedure, which I will include below.

JIRA applications

To update the UPM file on disk in JIRA applications:

Shut down the application.
Remove the existing UPM JAR file from this directory in your JIRA home directory: plugins/installed-pluginsThe name of the JAR file may be prepended with a number, such as: 846688264762062110.atlassian-universal-plugin-manager-plugin-2.7.6.jar
Copy the new UPM JAR file into the same directory.
Restart your JIRA application.