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Project name not updating on portal

Support_wc48b1

I changed the name on one of our projects, but it still shows the old name on the customer portal.

Did I miss a setting somewhere or is this a bug in service desk that it is not updating?

Accepted answers

Jack Brickey

there are two 'project names' in JSD - one that is for the application and one that is for the portal.

you change the application project name here - project settings > details > Name

you change the portal name here - project settings > portal settings > Name

All comments

Jack Brickey

there are two 'project names' in JSD - one that is for the application and one that is for the portal.

you change the application project name here - project settings > details > Name

you change the portal name here - project settings > portal settings > Name

Support_wc48b1

Thank you!!

Rosana Casilli

Hi everyone! I have the same issue, and I have changed the name both in project settings and portal settings, but it is still showing the old name.

what could be wrong?

Thanks in advance

Samir Saxena

I'm having same issue, where i can find portal setting options
I'm not seeing this option under portal settings.

Rosana Casilli

Hi Samir!!

When you access to your service desk project, in the menu there is an option named "Project Configuration". When you access there drill down until you find portal configuration. That is the place where you can change the name.

On the other hand, if you still have the issue after doing the changes, I found out that this kind of problems are related to out of date Language Support on the project settings. That means that you should review language settings and verifiy that there is anything that is not translated from the default language to the other lenguage you manage in your portal. Please note, that is not necessary to have all translated; but if you have for example 5 request types and you only translated 4, you should have all of them translated. But if you have 5 request types and none of them are translated you could leave that as it is.