Not able to see priority icon for non-admin user

Question

Hi Team,

Our engineer team facing issue to view the priority icon on tickets. Icon url says "Access Denied".

Looking forward for quick solution from your side.

Chandrabhan Singh · Answer

- Are you using JIRA Server or Cloud?

Ans: We are using JIRA server.

- Could you please provide us a screenshot of how the priority Icon is appearing for you?

Ans: Screenshots are given as above

- Have you added a custom icon to the priority or is the problem reproducing in the default icons provided by JIRA? If it is a custom priority, are you able to access the directory of the icon?

Ans: Yes, default icons are used and when try to hit the url used for icon, it throw user to access denied page

- Is the problem happening for Every priority Icon or just a single one?

Ans: It's for every priority Icon

- Is the problem happening for every user or just a single one?

Ans: This issue is for all non-admin user's

- If you change the priority Icon, did it still reproducing the problem?

Ans: Didn't try it.

Looking for quick help.

Chandrabhan Singh · Answer

See above icons are used.

Petter Gonçalves · Answer

Hello Chandrabhan,

I hope you are having a nice day.

Please, provide us the details below so we can further troubleshoot your issue:

- Are you using JIRA Server or Cloud?

- Could you please provide us a screenshot of how the priority Icon is appearing for you?

- Have you added a custom icon to the priority or is the problem reproducing in the default icons provided by JIRA? If it is a custom priority, are you able to access the directory of the icon?

- Is the problem happening for Every priority Icon or just a single one?

- Is the problem happening for every user or just a single one?

- If you change the priority Icon, did it still reproducing the problem?

We will be waiting for your answer to further investigate it for you. :)