Unable to update license on Jira Server

Question

Hi guys,

I've purchased Jira Server licence but I can't update it on for installation, because I forgot administrator login/password.

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1. I got trial Server servion

2. Trial had been expired

3. March 2019 - I purchased Jira Software (Server) 10 Users: Starter License.

4. As for now I got Jira Starting problem screen (attached). And then, in oder to update my licence I need to provide admin login|pass which I failed to remember.

Please advise how I can update my licence.

Alexander Pappert · Accepted Answer

in your screen, there is the message "enter your License here"

can you click this Hyperlink and add the License there?

Petr Vaníček · Accepted Answer

First insert license based on steps provided by @Alexander Pappert

Then if you need retrieve admin user you need follow this KB article

https://confluence.atlassian.com/jira/retrieving-the-jira-administrator-192836.html

Vlad_cx42a3 · Accepted Answer

Thanks guys.

Just to summarise. Indeed I could proceed via hyperlink to "add the License" screen. But then user is supposed to enter admin login|pass + license itself. And as I mentioned I hadn't known admin credentials.

To boot I was struggling to enter h2db console for a while. Using KB article provided by Petr above I've eventually got into console and found out my admin login. So there is no issue anymore.

Thanks for your time.