I am trying to share a article to customer but its not allowing me to do.

Question

As service desk agent i am trying to share a article to customer, but the articles shows the red padlock sign on it even though its not restricted in confluence and the customer has the confluence access. its not giving and option 'Share as comment' and for the same customers on a different ticket it does and i am able to share the articles

any help appreciated in advance

Tinker Fadoua · Answer

@Srinath Maroju

Can you hide any confidential information then send a screenshot with the space permission?

BEst,

Fadoua

Srinath Maroju · Answer

@Fadoua

Thanks for the response!

But as i mentioned above there are no restrictions for the space but still i am not able to share the page.

Thanks,

Tinker Fadoua · Answer

@Srinath Maroju

There are restrictions on the pages.

You will have to remove the restrictions so that the pages become accessible.

Did you try to share other pages (just for test)? see if you will get the same result using pages from another space.

Best,

Fadoua