Can automation email rules use a field value as the recipient?

Esther Strom

I'm looking at creating a custom automation rule that sends an email when issues are created and match certain fields. What I want to do is have the email sent to the address that's provided in one of the ticket's custom fields - it can be a different address for every request.

It looks like the automation rule email function requires you to choose from either the reporter or customers involved, though. Is there any way to manage this? I'm our Jira admin, so I know I can customize the workflows, but 1) I'm not sure there's an easy way to send an email and have the response connected back to the ticket, and 2) if it's something that can be done via out-of-box SD automation I'd prefer it so our SD project admins can manage the rule themselves.

Angélica Luz

Hello Esther,

The automation is limited to only reporter and customers involved, it's not possible to add other groups or email addresses.
We have a feature request suggesting this:
- https://jira.atlassian.com/browse/JSDCLOUD-4309

For now, it's necessary to use an add-on like Automation for Jira.
This add-on has the option to add email, user or groups.

There is a free version that allows 300 free rule executions per calendar month, so you can use this one to test or to use if you receive less than 300 tickets in a project every month.

Regards,
Angélica