Linking JIRA Service Desk Change Management with JIRA Software

Joe Rayen

Hi, 

We are looking at using JIRA Service Desk to create an IT Change Management workflow so was interested to know if we can link a change request to tickets in both JIRA Service Desk and JIRA Software? This will provide a complete history from the time a ticket was raised, development and final implementation. 

Also, there will be scenarios where a change management can be linked to only a JIRA Software ticket. I am hoping this will be possible as well. Please confirm. 

Shawn Masters

You can. Many many Support teams utilize this function to escalate issues to higher support tiers. 

 

In our own instance I have 2 support teams Internal and External as well as 7 Development teams that work on various products. When our Tier 1 team encounters a bug or feature request they create a linked issue in Jira Software for the Development team to use to track the issue as they merge it into their active backlog of tickets.