Different edit screen for one project in service desk

Question

Hello,

I am trying to add different edit screen for different request type in one project. I know that according to issue type we can have just one screen for editing in one project. but here for example in project a, request type aa in edit screen i want to have fields 1, 2 , 3 & 4 and in request type ab in edit screen i want to show fields 4,5,6 & 7. thanks for sharing your information.

Ashkan Malekly_4jfgcl · Answer

thanks alexey,

but this is just for creating screen not for editing. in the customize the fields on a request type part also my developers get annoyed from a lots of fields and they want for example show just 3 fields in one request type and show another 4 fields in other request type in edit screen automatically not by customizing. finally i thanks u answered my question very soon.

Best regards

Alexey Matveev · Answer

Hello,

When you setup fields for request type, you can hide and show necessary fields from the issue type screens. You can find more info here:

https://confluence.atlassian.com/servicedeskcloud/configuring-request-types-and-workflows-732528910.html

Go to the customize the fields on a request type part