New customers cannot cc any other email

unknown

I have set up a new service desk (Cloud). I also use the email address from Jira.

 

When I send an email from another email address(like a new customer will do), I don't get any people as participants which are on cc on the email.

 

Can someone provide help please?

 

At the moment this is my configuration:

Can customers create their own accounts?

Yes, by signing up or sending a request

Angélica Luz

Hi Marios and welcome to Atlassian Community!

This issue may be related to customer permissions. Please, go to Project settings > Customer permissions > Who can customers share requests with?
On this page, check if the option is set to "Any customer or organization, by searching this project. This option allows them to search all customers in the current project" > Save.

Please, give it a try and let us know how it goes.

Regards,
Angélica