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Service Desk: how can I allow the customers to cancel/change status of a submitted ticket?

Auwlyee_Cabrera

One of my clients ask me if they can cancel a request they already made or completed. Its like giving them persmision to change the status of a task (resolved/cancel) I when inside the SD but in the permision even if I grant them they can only cancel/resolved the support issues but the bug or new feature the can't.

There is any way to allow them to change all the task?

Thanks

Accepted answers

Bastian Stehmann

Hi,

You can configure this on the workflow. Go to Jira Settings-Issues-Workflows, then edit the workflow from which you want to make transitions available.

Then select the transition, and there should be a checkbox to make it visible in the portal.

Publish the draft and it should be there.

All comments

Bastian Stehmann

Hi,

You can configure this on the workflow. Go to Jira Settings-Issues-Workflows, then edit the workflow from which you want to make transitions available.