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Licence Jira Service desk for Jira Software

unknown

Hi,

We bought licences for Jira service desk and we would like to create a JIRA software poject on the same server.

Can an agent use the Jira software project with a Jira service desk licence or have we to buy new Jira licence for this projetc?

Thanks

Accepted answers

Alexey Matveev

Hello,

If a user wants to use features from Jira Service Desk and Jira Software, then this user needs two licenses: one for Jira Service Desk and one for Jira Software.

But if a user wants just to see issues in a Jira software project, then the user does not need a Jira Software license. Jira Service Desk license will be enough.

All comments

Alexey Matveev

Hello,

If a user wants to use features from Jira Service Desk and Jira Software, then this user needs two licenses: one for Jira Service Desk and one for Jira Software.

But if a user wants just to see issues in a Jira software project, then the user does not need a Jira Software license. Jira Service Desk license will be enough.

unknown

Hello,

Thank for your answer,

Best regards

Jose Saray

Hello, what features are active if you buy both licences? and what others not?

I have the same query... in my case we want to track the incidents rised from customers and conigure SLAs internally in our Jira´s services, in order to track and push the requirements. This is possible only buying Jira Service Desk Licence?

The other users in my organization have a free licence in JIRA Software (less than 10)

Regards

Jose

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