Can't copy project settings to new project

Question

I want to create several Service Desk projects based on another project which I've configured to my satisfaction.

So when adding a new project I'm filling in a name for the project and I'm checking the "Share settings with an existing project" option, I select the project from which I want to copy the settings. But after pressing "create", I get a new screen with the following text:

This project isn't available

It may have been deleted or your permissions may have changed.

I'm able to access some of the settings for the project, but I can't access the project itself. What's going on?!

Dominique Pijnenburg · Answer

Hi Lindsay,

I'm afraid that I couldn't solve this problem and ended up canceling my membership because of it.

Lindsay Siurna · Answer

Hi, Did you get this working? I am having the same issue.  First I couldn't access the project like you so I followed the recommendation but now it appears that none of the settings copied over.

Thanks in advance,

Lindsay

Dominique Pijnenburg · Answer

I added my own account to 'people' in the Project Settings and now I'm able to access the project.

However, various settings haven't been imported into the new project. I'm talking about Request Types and such.