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Creator of request can't see the customer portal

Roxana_Bolobita

The creator of the request is unable to access the customer portal for said request. When clicking on 'view request' they are redirected to the page below.

Not sure what the issue is or how to fix it. Their role is of a 'service desk customer' and they show up in the list of 'portal only customers'.

Any ideas?

Thanks,

Roxi

image (11).png

Accepted answers

Roxana_Bolobita

Per Atlassian Support suggestions I reset the password for that user and had them open the URL for the request in an incognito window. This took them to a page that prompted them to log in (which did not happen in the past - not sure why), once logged in, all worked fine.

All comments

Jack Brickey

please go to project > customers and ensure that the user is indeed a customer.

Roxana_Bolobita

Hi Jack, they are on the list.

Jack Brickey

can other customers access the same project portal? If so then I would redirect you to Atlassian Support to have them log onto your instance and check it out.

Roxana_Bolobita

Yes, I have added another user to the issue and they have no problem seeing it. So best to go Support then?

Roxana_Bolobita

Jack Brickey

glad u got it resolved!

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