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My filters not showing up when creating scrum board from an existing Saved Filter

Xuyen Tran

I created several filters and shared with everyone but when I create a new scrum board from an existing saved filter, I don't see those filters in the filter dropdown list. I only see popular filters in the dropdown list. How do I create a board from my filters?

Here are the steps:

1. Go to Agile and select Getting Started

2. Create a new scrum board

3. On the Create and Agile Board screen, select "Board from an existing Saved Filter" option

4. Click on the filters dropdown list

Results:

The filters dropdown list only show popular filters, it doesn't show the filters that I created and shared with everyone.

Accepted answers

All comments

Jobin Kuruvilla [Adaptavist]

What happens when you start typing your filter name? Still not able to see it?

Fergal Downey

Did anyone ever provide an answer on this as I am seeing the same issue?

Thanks

IgKh

Yeah, typing my filter name just works, thanks

Deanna Korth

Typing the name does not work for me. Does anyone have a different answer?

Saitej Namburi_arikx2

Hello May i know the anser for the above question?

I too facing this issue unable to see the filter name in the filter dropdown list

Gustavo Chaves

I faced the same problem. It seems that there is a limit on the number of filters with the same prefix that Jira can present in order for you to chose one. If you have more than that number of filters sharing the same prefix the last ones do not appear even if you type the filter complete name.

In order to solve the problem I renamed the filter I wasn't finding, changing a letter in the beginning, and after that I was able to find it in the drop down menu.

I could not confirm this with Atlassian, but this is my theory to explain the problem.

Pradeep Macharla

This is the best answer. After struggling for hours - I landed on this advice and indeed there seems to be a limit on the # of prefixes for the label names.

I changed the name to something uncommon and it showed up without issues.

Thanks !

Gabriel Udvar

Gustavo's solution worked for me a well.

We even re-indexed over the weekend to try to fix this, thinking that the issue was somewhere else

Thanks Gustavo!

Russell Zera

I would like to highly recommend Atlassian techs look at this issue, it has been a problem for me (intermittently) since we started using Cloud... and I'm still having this issue even this morning... and it's 2020 (whereas this ticket was originally posted in 2014 according to time-stamps... please fix or identify what reason that filters are not displaying. Thank you!

Russell Zera

PROMOTED MESSAGE from a threaded part below as this might be a solve for many of you (Vote it if it helped!) :

Removing ANY special characters (for me it was hyphens) made it show up, for what it's worth... still not desireable but it gets me through it.

unknown

Thank you, it helped me a lot.

Anders E. Jensen

Removing special chars like "-" solves the issue

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