nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

JIRA Upgrade button is greyed

Kevin_3lxo4z

Hello,

I'm going to upgrade my Jira from 7.5.2 to 8.0.2. I choose the "easy way" because it is not mission critical. However, after several steps, it is stuck at the "Upgrade checklist" window. The Upgrade button is greyed out even I've done the Jira health check and app compatibility check. What else should I do to continue the upgrade?

Accepted answers

IT Infrastructure Team

I actually ran into the same issue. The dumbest fix is because of windows stupid scaling issue. I went on a larger resolution monitor and there's a "I've already done everything" checkbox that you need to check before you can click the upgrade button....

All comments

Yoga Reddy {Appfire}

Hi @Kevin

Check if the JIRA license is expired? if the license is expired then update the license try to upgrade the instance. if the license is valid then provide the logs to verify this issue.

Thanks

Yoga

Kevin_3lxo4z

Thanks for the reply, the license should be valid. I've just updated a new license. Which logs should I provide and where is it located?

Yoga Reddy {Appfire}

Hi @Kevin

please reproduce the issue and verify the <jira-home>/logs/atlassian.jira.log file to see any errors related to this issue. if you find errors related to this issue share the logs here.

Thanks

Yoga

IT Infrastructure Team

Ryan Sayeed

I just saw this... Some issues really do make you question your intellect.

Manuel Mateos Gutiérrez

OMG 1 and a half hour for this... thank you =_=

Kristin Lyons

Thanks! We had this problem in Windows, I don't understand why the screen defaulted to hide that box.

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