You do not have permission to assign issues Error for JSD customers

Question

When a customer tried to resolve the issue from the portal view, they end up with this error:

"You do not have permission to assign issues."

I tried it with my user. I raised a support issue and tried to resolve it from the portal and this is what I get:

Why is that?

Gil_2dvf2c · Answer

I don't see the option I need for it to work in jsd automation.

i.e., how to identify it was a customer who did the transition.

the status, etc.,

working on it...

Jack Brickey · Answer

I wonder if Automation would work? I’m not where I can try at the moment.

Gil_2dvf2c · Answer

Thanks. Now I try to figure out how to have the customer bypass this restriction.

Do you happen to know how to transition and add a comment if a customer resolves their own issue?

I got this notification when I resolved an issue I raised to atlassian:

Gil Levy updated JST-460096 - Developers can't see linked issues.

Status: Resolved - Resolved by Customer.