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Jira Service Desk Reports

Tomas Gustavsson_mf0n45

I have a several projects in a jira bord, handling Goods.

There is differens sort of goods tickets coming from different departments, but ends up on the same goods handling team.

Each department has a servicedesk project, where i can set an SLA on e.g.
created vs Resolve.

Is there away to collect this information in one places, e.g on the Goods Handling Teams service desk project, i have tried to create a filter but it does not work for me,

SLA Filter in Project A

Series Create
project = A AND "Responsible team" = "Goods"

Series Resolved
project = A AND "Responsible team" = "Goods"

This looks good.

Filter in Project B
I first write project = A AND "Responsible team" = "Goods" get no result.
When i edit the filter again it looks like below.

project = B AND project = A AND "Responsible team" = "Goods"

Any ide on how to solve this woud be great.

Accepted answers

Jack Brickey

i'm having a hard time following you here but from what I can gather I would suggest you use a Dashboard to illustrate the desired combined project view. Reports only apply to single project. If the available dashboard gadgets do not meet your requirements consider an addon by searching the Marketplace.

I'm confused by your comment on seeing the filter has been altered when you edit. however, the jql shown would certainly return no issue because there is an AND for two projects and no issue exists in both project at the same time. it should be an "OR" condition, e.g...

project in (A, AND "Responsible team" = "Goods"

All comments

Jack Brickey

project in (A, AND "Responsible team" = "Goods"

Tomas Gustavsson_mf0n45

Hi, thanks for your reply.
I see i have missed some information, sorry for this.

To explain it a bit more, i have 5 service desk project one to each department.
All goods tickets from these different project is shown in one good handling board.

the goods team them self have there one service desk project, for goods that does not come from the departments, e.g. Incoming goods.

I would like to show the create vs resolved in one place a thing you are right that it might be possible in a dashboard.

I guess this is my problem, as you said. Reports only apply to single project.

I have tried changing the AND to an OR but when i check it after it has been saved it look like this.

project = A AND project = A OR project = B AND "Responsible team" = "Goods"

Tomas Gustavsson_mf0n45

Dashboard is the solution for this.

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