nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Cannot add new customers to Service Desk.

Marc Chilton

Hi,

I am trying to add new customers to our Service Desk but when I try to add them I am presented with the error 'Cannot add user, all the user directories are read-only'.

This has just started happening unexpectedly and to my knowledge no permissions have been changed.

Can anyone explain the reasoning behind this error please?

Please see attached,

Thanks.

Accepted answers

Fahd

Hi Marc,

First of all, apologies for the trouble caused. We have identified an issue with Jira Service Desk customer invite functionality(including via REST API) and we are currently rolling out the fix.

For updates, you can add yourself as a watcher in the following bug ticket and subscribe to the statuspage incident report:

Best regards,

Fahd

Atlassian Cloud Support

All comments

Alexey Matveev

[EDITED]

Fahd

Hi Marc,

First of all, apologies for the trouble caused. We have identified an issue with Jira Service Desk customer invite functionality(including via REST API) and we are currently rolling out the fix.

For updates, you can add yourself as a watcher in the following bug ticket and subscribe to the statuspage incident report:

Best regards,

Fahd

Atlassian Cloud Support

Marc Chilton

Hi Muhammad,

Thank you for the update. I am now watching the issue.

Kind Regards,

Marc

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

cloud

jira-service-desk

jira-service-desk-cloud