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Jira 8.0.1 self hosted. Can't execute any search

Samuele Pretini_tmc4jy

I have installed Jira 8.0.1 (self hosted) and than I can't execute any search. The search button does nothing.

How can I solve the problem?

Thanks a lot

Accepted answers

Shannon S

Samuele,

Can you please check your Jira Server logs when you attempt the search and let us know the lines that show up at that time that say ERROR, including the "caused by" portion below it?

The actual log files generated by Jira can be found in the following locations:

Jira application log — bin/atlassian-jira.log
Application server log — generally the application server log file can be found under the logs directory. However, this can vary depending on the application server you are running.

Please also let us know the following:

Your database version
Java version
Which method you used to install Jira and the exact steps you followed so far.
Does this occur for all users?
Does this occur on all browsers, or only certain ones?

Thank you for your help!

Regards,

Shannon

All comments

Shannon S

Samuele,

Can you please check your Jira Server logs when you attempt the search and let us know the lines that show up at that time that say ERROR, including the "caused by" portion below it?

The actual log files generated by Jira can be found in the following locations:

Jira application log — bin/atlassian-jira.log
Application server log — generally the application server log file can be found under the logs directory. However, this can vary depending on the application server you are running.

Please also let us know the following:

Your database version
Java version
Which method you used to install Jira and the exact steps you followed so far.
Does this occur for all users?
Does this occur on all browsers, or only certain ones?

Thank you for your help!

Regards,

Shannon

Samuele Pretini_tmc4jy

Hi Shannon,

no lines are written in atlassian-jira.log, nor in catalina.out.

Seems that the button don't rise the call to the server. I click on the "Search" button but nothing happen on the server.

database version: postgres 9.4
java version: 8
I have followed the Atlassian guide: I have downloaded the tar archive, than I have un tar the file, I have created the home folder, configured Jira setup file (for home folder) and than startup jira and completed the configuration
Yes
Yes: I have tested also for Firefox and Safari

This problem is very important for us!!!

Shannon S

That's very odd that nothing is even being written to the Jira logs.

Can you try the same in Incognito/Private Browsing mode and with all add-ons in your browser disabled?
Also check in Developer Tools > Network tab in Chrome, clear the current results, and then trigger again, and let us know what you see.

Regards,

Shannon

Samuele Pretini_tmc4jy

No request is sent to the server when I try to perform a search.

Same problem using a anonymous session with Chrome.

I have also the har file and the browser console file with no messages

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