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How to re-enable keyboard shortcuts in JIRA Cloud?

unknown

Guys, a year ago or so I've disabled keyboard shortcuts in Jira. Soon after I wanted to re-enable them, but could not find a way to do so, and I still can't find my way. Some articles claim there should be a checkbox on the Keyboard Shortcuts page of Jira, but there's not any. In my Atlassian profile, I can't find any option for this.

Anyone, some good idea?

Cheers,

Gus

Accepted answers

Gregory Peres

Hello @Gusztáv Jánvári!

This unexpected behavior occurs due to a bug, and additional information is available here:
https://jira.atlassian.com/browse/JRACLOUD-69489

I recommend you vote and add this bug to your watch list, in order to receive the latest updates regarding this matter.

Kind regards,

Gregory Peres.

Atlassian Support Engineer.

Matt Tse

Hi everyone,

Thanks for the lively discussion about keyboard shortcuts! My name's Matt and I'm one of the product managers in Jira Cloud. My team picked this problem up and have just started to roll out a feature that will allow users to enable/disable shortcuts at a per-user level.

See the attached screenshot of what this will look like. We were constrained by time so we decided to put it into the keyboard shortcut (Shift + ?) dialog for now. We believe this will address the problem and in the future, we will consider adding it inside the user profile page.

enable and disable keyboard shortcut.png

As of this afternoon, it will be available to 5% of Jira Cloud customers and we aim to get this rolled out to 100% in early August.

Kind regards,

Matt

All comments

Gregory Peres

Hello @[deleted]!

In order to enable the keyboard shortcuts, just select the question mark icon located at the top right of your screen. After that, please select Keyboard Shortcuts, at the bottom of the screen you should be able to locate Enable Keyboard Shortcuts (in the opposite corner of the "Close" button.

Please feel free to message us again if you have any questions or require further assistance.
Kind regards,

Gregory Peres
Atlassian Support Engineer.

unknown

Hi Gregory,

Actually this is the control I'm missing since I disabled the shortcuts. Take a look at the attached screenshot, please, I only have the Close button:

No such option.png

Gregory Peres

Hi @[deleted]!

I tried to enable the keyboard shortcuts in a Jira Server instance, just a second as I will try to enable them in a Cloud instance. It is possible that this is the reason why you are unable to see the button I mentioned. Sorry about that!

Gregory Peres.

unknown

Nope. And you don't have any more ideas, do you?

Gus

Gregory Peres

Hello @Gusztáv Jánvári!

This unexpected behavior occurs due to a bug, and additional information is available here:
https://jira.atlassian.com/browse/JRACLOUD-69489

I recommend you vote and add this bug to your watch list, in order to receive the latest updates regarding this matter.

Kind regards,

Gregory Peres.

Atlassian Support Engineer.

unknown

Thanks!

Matt Tse

Hi everyone,

enable and disable keyboard shortcut.png

As of this afternoon, it will be available to 5% of Jira Cloud customers and we aim to get this rolled out to 100% in early August.

Kind regards,

Matt

Casey Meijer

This link is currently broken, as are keyboard shortcuts. Must be a bug in the most recent release. Any ETA on the fix?

Mauricio Kruijer

@Matt TsePlease provide clear instructions on how to "re-enable" keyboard shortcuts one this modal was closed. It seems you can only opt-out and never be able to opt-in again 💔

Casey Meijer

FYI: the bug that broke the keyboard shortcuts on the 3rd seems to be resolved.

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