What determines the sort of projects on the Help Center portal?

Question

I'm trying to figure out what determines the order of how projects appear on the Service Desk customer portal. We have four different Service Desk projects and for a while they were in a perfect order for us, but they suddenly changed order the other day and I can't figure out how to change them back. They are not sorted by portal ID, alphabetically, or based on any project setting that I can determine.

Brant Schroeder · Answer

I believe it is ordered by most used by number of issues created.  At least that is how ours seems to be ordered. I was not able to find any documentation on this though.  You can always submit an atlassian support ticket and confirm. https://support.atlassian.com/contact/

Rachel Viniar_57r819 · Answer

It's definitely not in the order of creation, if it was that I'd be perfectly content with it. I am starting to suspect it is based on some version of activity or popularity...ugh

Rachel Viniar_57r819 · Answer

It's definitely not in the order of creation, if it was that I'd be perfectly content with it. I am starting to suspect it is based on some version of activity or popularity...ugh