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Disable request creation on JSD by hitting "Enter"

Kyrylo Skuibida_g50u5i

Hello community,

I've created a form on the Service Desk portal with 3 fields: Summary, User Affected (user picker type) and Description. All of them are optional (and they need to be optional).

When I type something in the user picker field I get auto-complete: i.e. type Mar... and you get Markus

And when I hit enter to auto-complete my search --> I get my request created instead without filling in Description form.

Is it possible to disable ticket creation by hitting "Enter"?

Thanks!

Accepted answers

Payne

Are you running server or cloud? I tried it in my server instance, and in Chrome, FF, IE, and Edge (on Windows), none exhibit the behavior that you describe. In the user picker field, I start typing, am offered suggestions, press Enter on my desired choice, and that selects the user. If I happen to press Enter again, it simply re-displays the user picker interface. The form does not submit.

All comments

Payne

Kyrylo Skuibida_g50u5i

I'm running Server Jira + Service Desk instance.

I have this weird behavior from time to time. Not each and every ticket creation.

@Payne thanks for the quick turnaround and checking.

I guess it might be one of our plugins that cause this issue.

I'll check with our vendors.

Kim Tso

I have a similar question.

If I hit enter in textbox field, it will create the request immediately.
Can I disable this behavior?

Beatport Admin

Using Cloud, these are my findings:

When a user is filling out the summary field (or whatever you title your required ticket name), and they hit enter while the cursor is in this field: it will automatically submit ticket.

If a user is filling out a Description field (or whatever you title your multi-line form), and they hit the enter this will simply give a line break, like its supposed to.

I can not find any setting in Jira that would disregard the 'Enter' button input as a submit command. I have to say this is pretty shitty UX for my customers, in that regard. I shouldn't have to put a disclaimer at the top of my form telling the end-user to not hit the enter button....

Jay Rajaram

we are experiencing similar issues - it is a huge inconvenience,user experience wise - any workarounds or solutions identified? please assist

Tien Nguyen_qq3ht1

Same issue, anybody get some help from Atlassian?

Tien Nguyen_qq3ht1

Did you guys find out how to disable this?

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