I want to fetch manger's name & email automatically

Question

I have a requirement where in there's a service desk project and on customer portal the customer creates a ticket and assign to someone and when it is assigned to someone automatically his manager name and email should pop up.

We have integrated jira with AD through OKTA.

So kindly help me with this.

Regards

Gezim Shehu [Communardo] · Answer

Hi,

The manager is a default attribute in AD. How do you configure multiple managers?

Do you use extension attributes?

My guess is that you would need some kind of logic in Jira to select the appropriate manager.

Cheers

Chethan GR_5pzht3 · Answer

I tried the add-on it just displays the manager attributes but we need to have an option to select the manager according to the assignee as some users may have multiple managers and should be able to select the required manager.

Chethan GR_5pzht3 · Answer

HI @Gezim Shehu [Communardo] ,

Thanks for the response is it possible fetch the manager name from managerDN as in add it's configured in that way.

And i'll check the add-on which you have mentioned

Regards.

Chethan