Jira Service Desk is deprecating com.atlassian.fugue in 3.15 Jira 7.x and 8.x Compatibility

Question

How to make Jira addon compatible with Jira 7.x and Jira 8.x and Jira service desk 4.x and Jira service desk 3.x.

I have upgraded the addon dependency to jira-api to 8.0.2 and jira-servicedesk-api to 4.0.1, it is working normally on Jira versions 8.x but it throws exception on jira 7.x

java.lang.NoSuchMethodError: com.atlassian.servicedesk.api.ServiceDeskService.getServiceDeskForProject(Lcom/atlassian/jira/user/ApplicationUser;Lcom/atlassian/jira/project/Project;)Lcom/atlassian/servicedesk/api/ServiceDesk;

[c.a.j.web.servlet.InternalServerErrorServlet] {errorId=8e01d79b-0c7b-4c0a-89ee-ef0b083d655e, interpretedMsg=, cause=java.lang.NoSuchMethodError: com.atlassian.servicedesk.api.ServiceDeskService.getServiceDeskForProject(Lcom/atlassian/jira/user/ApplicationUser;Lcom/atlassian/jira/project/Project;)Lcom/atlassian/servicedesk/api/ServiceDesk;, stacktrace=java.lang.NoSuchMethodError: com.atlassian.servicedesk.api.ServiceDeskService.getServiceDeskForProject(Lcom/atlassian/jira/user/ApplicationUser;Lcom/atlassian/jira/project/Project;)Lcom/atlassian/servicedesk/api/ServiceDesk;

Janette @Refined · Answer

Hi,

Have you joined the Atlassian Developer Community? There is a post that contains a lot of useful information how to make your app compatible with JSD 3.x and 4.x.

Cheers,

Janette Hagerlund [RefinedWiki]

Petr Vaníček · Answer

Hi,

as I understand (for example from this - https://confluence.atlassian.com/adminjira/preparing-for-jira-8-0-955171967.html) plugin compatibility is not possible for plugins for Jira 8 to Jira 7.

As many of vendors released new major versions of their plugins and those new versions are not compatible with Jira 7 (for example Tempo add-ons - https://tempo-io.atlassian.net/wiki/spaces/SERVERNEWS/pages/379322756/2019-02-14+Tempo+Timesheets+for+Server+10.0.0+Release).