I am not able to update any license in my self hosted JIRA

Question

I have starter license for JIRA core . I need to use JIRA software license also few more licenses .But when I go to Application window in Administration . I got Paste license linke .It is   total inactive as shown in image .There is no pop up .
 Also There is some add on issue shown in system update

But when I click on universal Plug in manager it pops up to next widow it says "

Oops, you've found a dead link."

Please let us know how to solve this .I need to use other licenses .

Petr Vaníček · Answer

Are you using Jira behind proxy?

If yes and steps provided by @Shannon S doesn't help, can you share some more details?

* your configuration of Tomcat in INSTALL-DIR/conf/server.xml
* your configuration of proxy server (Apache, Nginx,...)
* from which version did you made upgrade?
* log from INSTALL-DIR/logs/catalina.out (paste in code block - not as text - here or on pastebin.com for example a here just link it)

Shannon S · Answer

Hello,

Can you first remove everything from <Jira Home>/plugins/installed-plugins, and then try to add Jira Software again?

If that doesn't work, try the following:

* Stop JIRA
* Clean the plugin cache (which might be corrupted due to the previously mentioned instability in the environment), these directories are generated automatically on Jira start:* $JIRA-Home/plugins/.bundled-plugins
* $JIRA-Home/plugins/.osgi-plugins

* Run the following SQL command in your JIRA database to re-enable all apps (this is a fairly harmless update but we always suggest making a backup of the database before any modifications):UPDATE pluginstate SET pluginenabled='true' where pluginenabled = 'false'

* Increase the plugin timeout period to at 300 seconds or more by adding the *-Datlassian.plugins.enable.wait=300* argument to the JIRA application startup arguments (to know how to do this, check your scenario and follow the instructions from the guide Setting properties and options on startup).
* Start JIRA
* Verify Jira started correctly and with all the functionalities enabled again.

Do let us know how this goes!

Regards,

Shannon