Integrate jira service desk 3.x with jira 8.x

Hadi Abou Hamzeh_rdycki

After upgrading to Jira 8.0.2, when I'm trying to get ServiceDesk I got this exception 

java.lang.NoSuchMethodError: com.atlassian.servicedesk.api.ServiceDeskService.getServiceDeskForProject(Lcom/atlassian/jira/user/ApplicationUser;Lcom/atlassian/jira/project/Project;)Lcom/atlassian/servicedesk/api/ServiceDesk;

 

JP _AC Bielefeld Leader_

Hi Hadi,

you should upgrade your Jira Service Desk using the application configuration in Jira. I'm pretty sure JSD 3 is NOT compatible with Jira 8 as a new version of the search engine is used.

Please check:

https://confluence.atlassian.com/adminjiraserver/upgrading-jira-server-installer-938846937.html

Section on Upgrading Jira Service Desk 

Best

JP