Hello, all.
I'd like to use one service desk project to cooperate and coordinate with other service desk people (agents and customers) without them ever finding out about each other despite being in the same project.
My company needs full permissions to all issues and organizations. Other companies needs permissions to only their own issues and organization and no one else's. I figured that I can use organizations and issue security levels to do this.
Is this something that is possible to achieve with out-of-the-box JIRA or expensive add-ins or scripting needed? Is it bad practice and we ought to use multiple service desk projects and work with a dashboard instead? I'd prefer to use "queues" though.
