We're pretty new to Service Desk, although longtime Jira users. We've got our service desk project set up, and have added SLA's for most of our request types.
We have one request type, though, that needs something slightly different. For this particular request, there's a Due Date field that our customers will fill out. Work towards this ticket literally cannot begin until that due date.
Is there any way to set up an SLA for this request type that doesn't start until today = Due Date?
