Private Server Jira with Public Service Desk?

Question

I have a private hosted (firewalled) Jira/Confluence instance, but I need to have a public portal to allow customers to input issues and access certain documentation.  Has anyone ever had any success with implementing a public Service Desk instance (cloud or server) that connects with a private (server) Jira/Confluence instance behind a firewall?

Any tips for how to make something like this work without allowing public access to thefirewall instance would be most appreciated.

Thank you!

Jimmy Van (GLiNTECH) · Answer

Agree with Joseph, otherwise your other option is to set up a new Jira instance.

Joe Pitt · Answer

This is a network issue. The network folks need to open a port to the outside world and have a public URL with DNS server pointing to the server IP address inside your private network. For security purposes I suggest you use port 443 and get a certificate so the traffic will be encrypted. If you don't have a DMZ the network or security folks may not let you do this. This is a normal type of setup.