Remove prefix in subject email from JSD

Question

I am getting a prefix "Newsletter / Marketing:" before <IssueKey> in the email subject. How to change it?

Nic Brough -Adaptavist- · Answer

See https://confluence.atlassian.com/adminjiracloud/configuring-email-notifications-776636790.html and https://confluence.atlassian.com/servicedeskcloud/configuring-service-desk-notifications-732528936.html for Service Desk notifications

Shilpa G · Answer

@Nic Brough -Adaptavist-  please can you share the steps. I am not able to find global admin and email channel.

Nic Brough -Adaptavist- · Answer

As an admin, go to the email settings and remove the prefix (it's in global admin for plain Jira and in the "email channel" settings for Service Desk)