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upgraded to Centos 7.2 and now I get /jira-locked errors.

Doug Wolfgram

I upgraded to Centos 7.2. JIRA now won;t run. I get the famous:

Exception occurred while rendering template 'templates/jira/appconsistency/jiralocked.vm'

error. I checked and the permissions are still set for the user 'jira' who owns and runs everything.

What can I do?

Accepted answers

Nic Brough -Adaptavist-

And the famous answer - what does your log file say is locking it?

All comments

Nic Brough -Adaptavist-

And the famous answer - what does your log file say is locking it?

Doug Wolfgram

The log file is a ton of jibberish I can't decipher. Java is second only to Apple in obscurity of error logs. smile However, I read some more threads on the subject and found that a plugin directory had permissions set to root so I changed those, deleted the .lock file and everything works now. smile Had a similar problem with confluence. Resent all the permissions and voila! Question is, how did an upgrade to Centos 7.2 from 7.1 trigger these errors? Thanks for the reply...

Nic Brough -Adaptavist-

Sounds like the applications were started as "root", which will create files with the wrong permissions. The logs would have led you there after a couple of steps, but I have to disagree with your comment about "obscurity of error logs". Microsoft's errors are even worse than both Java and Apple's ;-)

Jonas Andersson

Agree with Nic.. If anything the Jira logs are overly verbose, detailing every class called on every error. Unlike microsoft "An unexpected error occurred", or Apple's "The iPhone [device name] could not be restored. An unknown error occurred (4014)." Logs can be tuned to contain just as much info as you please using log4j property tuning: https://confluence.atlassian.com/jira/logging-and-profiling-185729617.html